Low Warehouse Prices - Fast Delivery
Call Toll Free: 800-235-3325 Hablamos Espanol
800-235-3325中文專員為您服務, 歡迎來電
Call Toll Free:Hablamos Español

Customer Service

Restaurant Equipper’s friendly and helpful Customer Service Department specialists are trained to help you quickly and efficiently resolve any potential problem you may have about our products, your order, or the delivery of your items, including:

  • Tracking Shipments
  • Resolving Missing or Damaged Products or Components
  • Providing Product Assembly or Usage Assistance
  • Resolving Product Warranties
  • Coordinating Customer Returns


We build relationships! With over 170 years combined, our team of talented restaurant experienced equipment and supply specialists are here for you. Whether you are replacing equipment and supplies, expanding your business or opening a new location we’re ready to help. Meet our team.

Customer Service Hours

  • Monday - Friday: 8:00 AM – 6:00 PM ET
  • Saturday: 8:00 AM – 12:00 PM ET
  • Sunday: Closed
  • Call: 1-800-235-3325
  • Email: websales@equippers.com
  • Live Chat

Our Equipment Specialists

Alice:  “I believe great tools are a prerequisite for success!”

  • 3 years Hyatt Hotel experience, 5 years Starbucks Coffee experience
  • Restaurant Equippers Sales specialist for 9 years. Bi-lingual -English/Chinese.


Jo:  “I enjoy seeing customer success with the right product.”

  • 8+ years in the restaurant industry from dishwasher to chef
  • Bilingual- Chinese Mandarin / English with Restaurant Equippers for 1 year


William “I love learning more each day and helping fulfill customer's needs”

  • Over 30 years’ experience in the restaurant business
  • Graduated from Johnson & Wales in 1981
  • Restaurant Equippers for 6 years


Kathy: “My passion is Food Services”

  • Restaurant, catering, cafeterias, vending and Food Truck experience. 
  • Employed by Restaurant Equippers for the 10 years


Georgina “My passion is to help our customers, treating them the way I would want to be treated”

  • Previous experience Translating, Import and Export Sales, Restaurant Managing and Customer Service.
  • 8 years employee with Restaurant Equippers as a customer and sales rep bilingual Spanish/English.


Craig “Always remember "Your kitchen is the financial engine of your restaurant business".

  • Over 17 years of restaurant experience from bar tending to GM. 
  • Restaurant Equippers employee for over 24 years.
 

Rich-Manager “Always try to treat others as you would like to be treated.”

  • 23 years restaurant experience from dish washer to District Manager and fast food to full service and fine dining
  • 27 yrs. Restaurant Equippers sales, customer service, and inventory control.


Luis “I like to watch our customers succeed with the equipment and the advice we provide”

  • 8 years in restaurants front and back of house, and 2 years Restaurant General Manager
  • Bilingual Spanish / English - 1-1/2 years with Restaurant Equippers. 
  • Used restaurant equipment sales for 2


David “My passion is serving the public with experience and confidence”

  • 30 years of restaurant experience, mostly fine dining, in both the back and front of the house.
  • 18 years with Restaurant Equippers


Melissa-Lead “Always strive to be better than you are now, embracing change, to reach your fullest potential.”

  • Equipment Supply Specialist - 19 years 
  • 9 years Ice Cream/Bakery/Cake Decorating experience


Ana “My passion is to make customers feel cared about through each interaction”

  • 15 years customer service experience, 3 years restaurant experience.
  • 5 years as a Spanish/English Equipment Specialist at Restaurant Equippers


Jennifer "I enjoy learning about all of the little independently owned restaurants in the country to keep variety and creativity alive in the restaurant world."

  • Over 20 years' experience in retail, customer service, and food service including front of the house, back of the house, and management. 
  • 3 years with Restaurant Equippers in sales and customer service. 


Richard "I enjoy working with people, helping them with their business needs."

  • 10 years of restaurant experience
  • 20 years with Restaurant Equippers